Shipping Policy
Darc House | Hand-Painted Horror Collectibles
At Darc House, every collectible is carefully inspected and packaged to help ensure it arrives safely. Please review our shipping information before placing an order.
Shipping Rates
We currently offer shipping within the United States at the following flat rates:
- Hand-Painted Model Heads (1/6–1/3 Scale): $8.95 per order
- Full Statues: $65.00 per order
For orders containing both painted heads and full statues, the $65.00 shipping rate applies.
Shipping charges are displayed during checkout before payment.
Ready-to-Ship Items
Items marked Ready to Ship are already printed and painted.
These orders are typically packaged and shipped within 1–3 business days after payment confirmation.
Made-to-Order Items
Items marked Made to Order are individually produced and hand-painted after purchase.
Please allow approximately 5–10 business days for production before shipment.
Production times are estimates and may vary depending on the complexity of the model, order quantity, and current workload.
If an unexpected delay occurs, we will contact you with an updated estimate.
Orders Containing Multiple Items
If an order includes both Ready-to-Ship and Made-to-Order items, the entire order will ship together once all items are completed.
This also applies when a customer orders more units than we currently have finished and available.
Delivery Times
Delivery times depend on the shipping carrier, destination, and selected service.
The production and processing estimates listed above do not include carrier transit time.
Tracking information will be provided when the order ships.
Carrier delays, weather conditions, and other circumstances outside our control may affect delivery.
Packaging
All collectibles are carefully packaged using protective materials appropriate for their size and fragility.
Larger statues may require additional padding and reinforced packaging to help protect delicate components during transit.
Shipping Damage
If your collectible arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the item and packaging.
Depending on the circumstances and your preferred resolution, we may provide a replacement component, repair, replacement collectible, or refund.
Please refer to our Refund & Return Policy for complete details.
Shipping Address Accuracy
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an address error, please contact us immediately. Address changes may not be possible once an order has shipped.
Contact
For questions regarding shipping, processing times, or an existing order, please contact us through DarcHouse.com.
We appreciate your support of independent horror artistry.