DARC HOUSE — COMMISSION DEPOSIT & CANCELLATION POLICY

All custom commissions require a 35% upfront deposit after the customer has reviewed and approved their personalized quote.

The deposit is applied toward the total commission price and helps cover project-specific materials, STL purchases where applicable, resin, preparation, and production labor.

Cancellations Before Production

If a commission is canceled before any project-specific purchases, preparation, or production work has begun, the deposit will be refunded in full.

Cancellations After Work Has Begun

If a customer cancels after project-specific purchases or work have begun, Darc House may deduct reasonable, documented, nonrecoverable project expenses and the value of work already performed, to the extent permitted by applicable law. Any remaining deposit balance will be refunded.

Remaining Balance

The remaining balance must be paid before shipping or local pickup. Weekly or monthly payment arrangements may be available under separately agreed terms.

Production & Delivery

Estimated completion and shipping timelines will be provided when the commission is approved. Any legally required cancellation or refund rights arising from production or shipping delays remain applicable.

Submitting an inquiry does not create a commission order or require payment. Final project terms will be provided for review and approval before a deposit is collected.

Nothing in this policy limits rights or remedies provided by applicable consumer-protection law.