Privacy Policy

Darc House | Hand-Painted Horror Collectibles

Last Updated: October 17, 2026

At Darc House, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how information is collected, used, stored, and shared when you visit https://darchouse.com, place an order, or submit a commission inquiry.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect:

Your name and email address
Billing and shipping addresses
Phone number, if provided
Products purchased, order amounts, and transaction details
Commission inquiry details and files you voluntarily submit
Communications regarding orders or commissions
IP address, browser information, and website usage data

We collect information necessary to operate our website, fulfill orders, provide customer support, and maintain business records.

2. How We Use Your Information

We use personal information to:

Process and fulfill purchases
Print, paint, package, and ship collectibles
Send order confirmations, updates, and tracking information
Respond to commission inquiries and customer service requests
Process cancellations, returns, and refunds
Calculate applicable taxes
Detect fraud, maintain website security, and comply with legal obligations

We do not sell customer information to third parties for monetary compensation.

3. Payments

Our online store uses WooCommerce and WooPayments to process purchases.

Payment information is processed through our payment service provider. Darc House may receive transaction details, payment status, and limited payment-method information needed to manage orders and refunds.

We do not intentionally store full payment card numbers on our website.

Payment providers process information according to their own privacy and security policies.

4. Shipping and Order Fulfillment

To deliver your purchase, we share necessary shipping information with shipping carriers and shipping-label services, including Pirate Ship when used.

This information may include your name, shipping address, and other details required to create labels and complete deliveries.

5. Commission Inquiries

If you submit a commission inquiry, we may collect your contact information, project specifications, reference images, and other details you choose to provide.

We use this information to evaluate your request, communicate about pricing and production, and fulfill accepted commissions.

6. Cookies and Website Functionality

Our website uses cookies and similar technologies to support essential functions such as:

Shopping carts and checkout
Customer login sessions, where applicable
Remembering certain website preferences
Website security and performance

Additional cookies or tracking technologies may be used by installed services or plugins. Where required by law, we will obtain consent before using nonessential tracking technologies.

You can manage cookies through your browser settings, although disabling certain cookies may affect checkout functionality.

7. Third-Party Services

We use service providers to operate our website and fulfill customer orders. These may include:

WooCommerce — online store functionality
WooPayments — payment processing
Hostinger — website hosting
Pirate Ship and shipping carriers — shipping-label creation and delivery
WordPress plugins and service providers — website functionality, forms, security, and communications

These providers may process personal information as necessary to provide their services.

8. How Long We Retain Information

We retain order and transaction records for as long as reasonably necessary for accounting, tax compliance, customer support, dispute resolution, and other legitimate business or legal purposes.

Commission inquiries and customer communications may be retained as needed to manage projects and respond to requests.

Retention periods may vary depending on the information and applicable legal requirements.

9. Data Security

We take reasonable measures to protect customer information and use established website and payment-processing services.

However, no online transmission or storage system can be guaranteed completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

Some information may need to be retained to comply with tax, accounting, fraud-prevention, or other legal obligations.

To make a privacy-related request, contact us using the contact information provided on DarcHouse.com.

11. Children’s Privacy

Darc House sells collectible artwork intended for adult collectors.

Our website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information to us, please contact us.

12. External Links and Embedded Content

Our website may include links to external websites or embedded media.

Third-party websites may collect information according to their own privacy policies. Darc House is not responsible for the privacy practices of independent third-party websites.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, or legal requirements.

Updates will be posted on this page with a revised effective date.

14. Contact

For privacy questions or requests, please contact Darc House through the contact information provided at: OFFICIALDARCHOUSE@GMAIL.COM

Google Analytics

Darc House uses Google Analytics to understand how visitors interact with our website and improve the shopping experience.

Google Analytics may collect information such as:

Pages visited and time spent on the website
General geographic location
Device, browser, and operating system information
How visitors arrive at our website
Shopping and website interactions, where tracking is enabled
Online identifiers and cookie information

Google may process this information according to its own privacy policies.

You can learn more about Google’s privacy practices at: https://policies.google.com/privacy

Where required by applicable law, we will request consent before enabling nonessential analytics cookies or tracking technologies.