Refund, Return & Cancellation Policy
Darc House | Hand-Painted Horror Collectibles
At Darc House, each collectible is individually hand-painted, carefully finished, and prepared for shipment. Please review our policies before placing an order.
Order Cancellations
Before Production Begins
Customers may request cancellation before printing, painting, or preparation begins. Approved cancellations at this stage receive a full refund.
After Production Begins
Customers may still request cancellation after production has started.
A cancellation deduction of up to 35% of the canceled item’s purchase price may apply to cover materials purchased or used, preparation, printing, painting, and labor already performed.
The deduction is based on actual costs incurred and work completed, rather than automatically charging the full 35%.
Shipping charges and applicable sales tax are excluded from this deduction and will be refunded or adjusted as appropriate.
Once Packaged and Ready to Ship
Cancellation requests may be declined once an order has been fully packaged and prepared for shipment.
After Shipment
Orders already handed to the shipping carrier cannot be canceled.
Returns & Exchanges
Due to the individually hand-painted nature of our collectibles, Darc House does not accept returns or exchanges for change of mind, personal preference, or minor variations in handmade finishes.
This does not affect remedies available for damaged, defective, or incorrect items or any rights provided by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.
Please provide your order number, clear photographs of the issue, and photographs of the original packaging.
Partially Damaged Models
If an individual removable component arrives damaged, Darc House can recreate, hand-paint, and ship a replacement component at no additional cost.
Customers may request another appropriate resolution depending on the circumstances.
Severely Damaged Models
If a collectible arrives extensively damaged, the customer may request a full refund.
We may require the damaged item to be returned for verification. If a return is required, Darc House will provide a prepaid shipping label or cover reasonable return shipping costs.
Once the return is received and the damage is verified, we will refund:
- The full item purchase price
- Original shipping charges
- Applicable sales tax
Customer Choice
We will work with customers to provide their preferred resolution, including a replacement component, repair, replacement collectible, or refund, as appropriate and consistent with applicable law.
Please retain the original packaging until the issue has been resolved.
Refund Processing
Approved refunds are issued to the original payment method. The time required for funds to appear depends on the payment provider.
Contact Us
For cancellations, damage reports, or refund inquiries, please contact Darc House through the contact information provided on DarcHouse.com.
Include your order number so we can assist you promptly.
Consumer Rights
Nothing in this policy limits or excludes rights or remedies provided by applicable consumer protection laws.