Terms & Conditions
Darc House | Hand-Painted Horror Collectibles
Last Updated: October 17, 2026
Welcome to Darc House. By accessing DarcHouse.com or placing an order, you agree to the following Terms & Conditions, subject to applicable law.
1. Our Products
Darc House specializes in individually hand-painted horror collectibles, including resin model heads, statues, and commissioned artwork.
Our products are intended primarily for adult collectors and display purposes. They are not children’s toys and may contain small, delicate, or detachable components.
2. Handmade Variations
Each collectible is individually printed, prepared, and hand-painted.
Minor differences in color, shading, texture, and finishing may occur between pieces. These variations are part of the handmade process and do not necessarily indicate a defect.
We strive to represent our work accurately through product photographs and descriptions.
3. Pricing and Payments
All prices are displayed in U.S. dollars.
Applicable shipping charges and sales taxes are calculated and displayed during checkout.
Payment must be successfully processed before an order enters production or is prepared for shipment.
We reserve the right to correct pricing or listing errors. If an error affects an existing order, we will contact the customer to discuss the available options, including cancellation and a full refund.
4. Ready-to-Ship and Made-to-Order Products
Ready-to-Ship: Finished collectibles are generally prepared for shipment within 1–3 business days after payment confirmation.
Made-to-Order: Collectibles requiring printing, painting, or preparation generally have an estimated production time of 5–10 business days before shipment.
These are estimates, not guaranteed delivery dates. Any applicable legal shipping deadlines and customer rights remain in effect.
Orders containing both Ready-to-Ship and Made-to-Order items will ship together once all items are ready.
5. Order Cancellations
Customers may request cancellation before their order has been fully packaged and prepared for shipment.
Orders canceled before production begins are eligible for a full refund.
If production has already started, a cancellation deduction of up to 35% of the canceled item’s purchase price may apply based on reasonable costs incurred and work completed.
Shipping charges and applicable sales tax are excluded from this deduction and will be refunded or adjusted as appropriate.
Cancellation requests may be declined once an order is fully packaged and ready for shipment, subject to applicable law.
For complete details, please review our Refund & Return Policy.
6. Returns, Damage, and Refunds
Because our collectibles are individually hand-painted, we generally do not accept returns for change of mind or personal preference.
If an item arrives damaged, defective, or incorrect, customers may contact us to request an appropriate resolution.
Verified severely damaged items may qualify for a full refund, including the original shipping charge and applicable sales tax, with Darc House covering required return shipping.
Our Refund & Return Policy provides additional details.
7. Shipping
We currently ship within the United States.
Our current flat-rate shipping charges are:
- Hand-painted model heads: $8.95 per order
- Full statues: $65.00 per order
- Orders containing both categories: $65.00 per order
Shipping rates, production estimates, and delivery information are further explained in our Shipping Policy.
8. Commissions and Customer-Provided Files
Commission requests are subject to review and acceptance by Darc House.
Customers who provide or select digital model files must have the necessary rights or permissions for their intended use.
Darc House may decline projects involving files, designs, or requests that cannot be fulfilled lawfully or appropriately.
Any commission-specific specifications, pricing, payment arrangements, or deadlines agreed to in writing will supplement these terms.
9. Intellectual Property
Darc House’s original photographs, website content, branding, and original creative work may not be reproduced or used commercially without permission.
References to third-party characters, franchises, or trademarks do not imply official affiliation, sponsorship, or endorsement.
Purchasing a physical collectible does not transfer intellectual property rights.
10. Customer Responsibilities
Customers agree to provide accurate billing, shipping, and contact information.
Please inspect your order upon delivery and contact us promptly if there is an issue.
Customers should handle resin collectibles carefully and keep fragile components away from small children.
11. Website Availability
We strive to keep our website and product information accurate and accessible.
Occasional technical issues, maintenance, or inventory discrepancies may occur. We will contact affected customers when an issue prevents us from fulfilling an order.
12. Changes to These Terms
Darc House may update these Terms & Conditions periodically.
Updates will be posted on this page. Changes will not retroactively override terms already agreed to for an existing order where prohibited by law.
13. Contact
For questions regarding orders, commissions, or these Terms & Conditions, please contact Darc House using the contact information provided on DarcHouse.com.
14. Consumer Rights
Nothing in these Terms & Conditions excludes or limits any non-waivable rights or remedies available under applicable law.